Data Protection

Privacy Policy digi88 – Our Commitment to Protecting Your Personal Data

Digi88 takes every player's privacy seriously. This document clearly explains what data we collect, how it is used, who can access it, and your rights as the owner of that data.

Last updated: January 2026
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Integrated Identity Verification

Digi88's Six Core Data Protection Pillars

At digi88, privacy is more than a written policy — it is embedded in how we design our systems, process data, and interact with every player.

Advanced Encryption

All data transmitted between your device and digi88 servers is protected with 256-bit SSL encryption — the same standard used by Malaysia's leading banking institutions.

No Data Sales

Digi88 has never and will never sell, rent, or trade players' personal data to any third party for marketing or other commercial purposes.

User Controls

You have full rights to access, correct, download, or request deletion of your personal data at any time through your account settings or by contacting our support team.

International Standards Compliance

Digi88's data management practices comply with internationally recognised data protection principles, ensuring your data is handled responsibly and transparently.

Secure & Isolated Servers

Player data is stored in data centres equipped with multi-layered physical and digital security controls — including firewalls, intrusion detection systems, and continuous 24/7 monitoring.

Data Breach Notification

In the event of any security incident involving your data, digi88 is committed to notifying you in a timely manner and taking immediate remedial action.

1 Introduction and Scope of Privacy Policy

This Privacy Policy explains how digi88 collect, use, store, and protect your personal information when you use our platform. It applies to all users who access the digi88 website, use the digi88 mobile app, or interact with any of the services we offer.

Digi88 is fully committed to protecting your privacy. We understand that your trust is our most valuable asset, and we take this responsibility seriously. Every decision regarding data management at digi88 is made with the interests and privacy of our players as the top priority.

By registering an account, accessing the platform, or using any digi88 service, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.

This Privacy Policy should be read together with Terms and Conditions digi88. Together, both documents form the complete agreement between you and digi88.

2 Personal Data We Collect

Digi88 only collects data that is genuinely necessary to provide you with a safe, fair, and efficient service. The following are the categories of data we collect:

2.1 Personal Identification Data

  • Full name as stated on your official identity document
  • Date of birth for age verification and regulatory compliance
  • MyKad or passport number for KYC identity verification purposes
  • Residential address including postcode and state
  • Identity document photo when required for the KYC process

2.2 Contact Data

  • Email address used for account registration and communication
  • Mobile phone number for two-factor authentication and important notifications

2.3 Financial Data

  • Bank account information registered for deposits and withdrawals
  • Transaction records including deposit, withdrawal, and wagering history
  • Payment methods used, including e-wallets

2.4 Platform Usage Data

  • Game records and betting history
  • Game session time and duration
  • Account preferences and settings
  • Communication logs with the support team

2.5 Technical Data

  • IP Address and network information
  • Device type, operating system and browser version
  • Cookie and device identifier data
  • General geographic location information
Data Category Primary Purpose Legal Basis
Identity Verification KYC verification, fraud prevention Legal & contractual requirements
Contact Account communications, customer support Legitimate interest & contract
Financial Payment processing, withdrawals Contractual & legal requirements
Platform Usage Service improvement, security Legitimate interest
Technical Security, platform analytics Legitimate interest & consent

3 How We Use Your Data

Data collected by digi88 is used solely for the following purposes and nothing beyond:

  • Account management: Create, verify and securely manage your digi88 account
  • Transaction processing: Process deposits, withdrawals and all financial transactions related to your account
  • Identity verification (KYC): Meet regulatory requirements related to identity verification and anti-money laundering
  • Platform security: Detect and prevent fraud, unauthorised access, account misuse and other suspicious activity
  • Customer support: Provide technical assistance and resolve any issues related to your account or transactions
  • Service communications: Send important notifications regarding your account, transactions, changes to terms or security issues
  • Platform improvement: Analyse usage patterns to improve user experience and platform reliability
  • Legal compliance: Fulfil applicable legal, regulatory and reporting obligations

Digi88 does not use your data to build behavioural profiles for third-party advertising purposes, and we do not engage in player data trading in any form.

We only use your data for the purposes clearly stated in this policy. Should we need to use your data for a new purpose, we will obtain your consent beforehand.

4 Data Sharing with Third Parties

Digi88 does not sell or disclose your personal data to third parties for marketing or commercial purposes. However, there are limited situations where we need to share certain information with other parties in order to provide our services to you:

  • Payment providers: Required transaction information is shared with trusted payment service providers and financial institutions to process your deposits and withdrawals.
  • Technology service providers: We work with selected third-party service providers for functions such as server hosting, platform analytics and technical support — all bound by strict confidentiality agreements.
  • Game providers: Only the minimum game data required is shared with third-party game providers listed on the digi88 platform to ensure game sessions run correctly.
  • Legal authorities: digi88 will disclose required data to the relevant authorities when mandated to do so by law, court order, or a regulatory body with jurisdiction.
  • Fraud prevention: Certain information may be shared with recognised fraud prevention agencies to protect the platform and all players from fraudulent activity.
All third parties that receive your data from digi88 are contractually bound to use it solely for the specified purposes and to comply with data protection standards equivalent to our own policy.

5 Data Security and Protection Measures

Your data security is an absolute priority at digi88. We continuously invest in the latest security infrastructure to keep your information protected at all times. The security measures we apply include:

  • 256-bit SSL encryption: All data transmitted between your device and digi88 servers is protected with the highest industry-standard encryption
  • Encryption of data at rest: Sensitive data stored on our servers is also encrypted using modern encryption algorithms
  • Two-factor authentication (2FA): An additional security layer is available for all player accounts to prevent unauthorised access
  • Continuous monitoring: Our systems are actively monitored 24 hours a day, 7 days a week to detect any suspicious activity
  • Regular security audits: Penetration testing and independent security audits are conducted regularly by third-party cybersecurity specialists
  • Internal access controls: Access to player data within digi88 is strictly limited to staff who genuinely require it, with a full audit log maintained at all times
  • Certified data centres: Data is stored in data centres that meet international security standards, with multi-layered physical and digital protection
While no system can be guaranteed 100% secure, digi88 takes every reasonable and responsible step to protect your data from unauthorised access, disclosure, alteration, or destruction.

6 Cookies and Tracking Technologies

Digi88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

  • Essential Cookies: Required for core platform functions such as login authentication and session management. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Helps us understand how players interact with the platform so we can improve the overall user experience.
  • Functional Cookies: Remember your preferences and settings such as language, region and display settings to deliver a more personalised experience.
  • Security Cookies: Used to detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage or disable cookies through your browser settings. Please note, however, that disabling essential cookies may affect your ability to log in or use certain features of the digi88 platform.

digi88 does not use cookies to track your activity on other websites outside our platform, and we do not share cookie data with third-party advertisers.

7 Your Rights as a Data Owner

Digi88 recognises and respects your rights regarding your personal data. Below are the rights you hold and how to exercise them:

1
Right of Access

You have the right to obtain a copy of all personal data we hold about you. Requests can be made through your account settings or by contacting our support team.

2
Right to Rectification

You have the right to request the correction of any inaccurate or incomplete data. We will process correction requests within 14 business days.

3
Right to Erasure

In certain circumstances, you have the right to request deletion of your personal data. Please note that certain data is required by law to be retained for a specified period.

4
Right to Restriction of Processing

You may request that we restrict how we use your data in certain situations — for example, while you are disputing the accuracy of the data or while we are reviewing your request.

5
Right to Data Portability

You have the right to receive your personal data in a machine-readable format and to transfer it to another service provider if you wish.

6
Right to Object

You have the right to object to the processing of your data for specific purposes, including direct marketing. We will take your objection seriously and act on it promptly.

To exercise any of the above rights, contact the digi88 support team via live chat or email. We will respond to your request within 30 business days.

8 Data Retention Period

Digi88 only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable laws and regulations. The following are general data retention period guidelines:

  • Active account data: Retained for the entire duration your account remains active on the digi88 platform
  • KYC and identity verification data: Retained for a minimum of 5 years after account closure to meet anti-money laundering legal requirements
  • Financial transaction records: Retained for 7 years from the transaction date for audit and tax and financial regulatory compliance purposes
  • Support communication logs: Retained for 2 years after the last interaction
  • Technical data and system logs: Retained for 12 months for security and troubleshooting purposes

When data is no longer needed and there is no legal obligation to retain it, digi88 will delete or anonymise it in a secure and irreversible manner.

9 Third-Party Services and Links

The digi88 platform may include integrations with third-party services such as game providers, payment platforms, and analytics tools. Each of these service providers maintains its own privacy policy, separate from digi88's policy.

Digi88 conducts thorough checks on all third-party providers before integrating them with our platform. We only work with providers that demonstrate a commitment to data protection on par with our own standards. However, digi88 is not responsible for the privacy practices of third parties once data leaves our direct control.

We recommend reading the privacy policy of each third-party service provider you interact with through the digi88 platform to fully understand how your data is handled by them.

10 Cross-Border Data Transfers

In the course of its operations, digi88 may transfer your personal data to servers or processing facilities located outside Malaysia. Any such transfer will be carried out in compliance with applicable legal requirements and with a level of data protection equivalent to that provided in Malaysia.

The protection measures we apply for cross-border data transfers include:

  • Legally binding data processing agreements with all data recipients
  • Assessment of data protection standards in the destination country prior to transfer
  • Data encryption in transit to prevent unauthorised access
  • Use of recognised transfer mechanisms such as standard contractual clauses

11 How to Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the digi88 privacy team is here to help.

You can reach us via:

  • Live Chat: Available 24 hours a day, 7 days a week through the digi88 platform — the fastest way to get an immediate response
  • Privacy Email: Send any privacy-related enquiries to the digi88 support email and we will respond within 2 business days
  • FAQ Page: Visit FAQ page us for answers to commonly asked privacy-related questions

For data rights requests such as access, correction, or deletion, please clearly state the type of request and include sufficient identity verification information so we can process your request securely and accurately.

digi88 is committed to responding to all privacy-related enquiries within a reasonable timeframe. Data rights requests will be processed within 30 business days of receipt.

12 Privacy Policy Amendments

Digi88 reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. The "Last updated" date at the top of this page will always reflect the latest version of this policy.

For material amendments — that is, changes that may significantly affect your privacy rights — digi88 will provide reasonable advance notice through:

  • Notices prominently displayed on the digi88 platform
  • Email sent to your registered address
  • In-app notifications on digi88

Your continued use of the digi88 platform after any policy amendment takes effect constitutes your acceptance of the updated terms. If you disagree with any amendment, you have the right to stop using the platform and close your account before the amendment's effective date.

We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information. If you have any questions, our team is available via 24/7 live chat.

Your Privacy is Protected — Register with digi88 Now

Digi88 protects every piece of your data with high-level encryption and a transparent privacy policy. Play with peace of mind — your privacy is always our top priority.

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